1. Scope
This Policy applies to personal information handled through the Onelivewave website and related live-stream ticketing, account, payment, and customer-support services in the Philippines.
“Personal information” means information that identifies you or can reasonably be linked to you. We process this information in accordance with applicable Philippine privacy law, including the Data Privacy Act of 2012 and its implementing rules.
2. Information we collect
- Account and identity details: name, email address, login credentials, and other information you submit when registering.
- Transaction details: order reference, event and ticket selection, amount, payment status, and limited billing information received from payment providers.
- Device and usage data: IP address, browser and device information, access times, page activity, and technical logs.
- Support records: messages, screenshots, receipts, and other information you provide when requesting help, a refund, or dispute review.
- Cookie data: identifiers and preferences described in our Cookie Policy.
Please do not send sensitive personal information unless it is necessary for a specific request and we have asked you to provide it.
3. How and why we use information
We use personal information where necessary to perform a transaction, operate the platform, comply with law, protect legitimate interests, or act with your consent where consent is required. Purposes include:
- Creating and maintaining accounts.
- Processing purchases and delivering digital event access.
- Providing customer service and reviewing refund or dispute requests.
- Detecting fraud, securing accounts, and enforcing platform terms.
- Improving reliability, usability, and event offerings.
- Sending transaction, service, security, and policy notices.
- Meeting accounting, regulatory, and lawful government requirements.
5. Retention and security
We retain personal information only as long as reasonably necessary for the purpose collected, transaction and accounting records, fraud prevention, legal compliance, or dispute resolution. Retention periods vary by record type and legal requirement.
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or loss. No online system is completely secure, so customers should use a unique password and keep account credentials confidential.
6. Your privacy rights
Subject to applicable law and verification of your identity, you may have rights to:
- Be informed about the processing of your personal information.
- Request access to or correction of inaccurate information.
- Object to or withdraw consent for certain processing.
- Request erasure, blocking, or data portability where legally available.
- Submit a complaint and seek remedies for a privacy-rights violation.
To make a request, contact us using the details below. We may retain information where required by law or where a lawful exception applies. You may also raise concerns with the National Privacy Commission of the Philippines.
7. Children and policy updates
Onelivewave is not directed to children under 18, and we do not knowingly allow them to purchase services without the involvement of a parent or legal guardian where required.
We may update this Policy as our services or legal obligations change. Material updates will be posted on this page and identified by a revised date.